ARCHITECH MANAGED SERVICES
Managed Communications & Customer Experience
Connect your people. Improve customer experiences. Simplify communications.
Modern communications should make it easier for your people to collaborate and your customers to connect with you, without adding complexity for your IT team.
ArchiTech designs, implements and manages on prem or cloud calling, conferencing & collaboration and contact centre solutions, helping organisations modernise critical communications while maintaining the reliability, security and support they depend on.
Calling
Modernise how your organisation connects.
Move beyond traditional telephony with a flexible cloud calling environment designed around how your organisation operates today.
ArchiTech helps organisations modernise business calling while managing the complexity of existing carriers, numbers, networks, locations and legacy infrastructure. From initial design and migration through to ongoing management, we provide a clear path to modern cloud communications.
Our services can include:
Cloud-based business calling
Solution architecture and design
Telephony and carrier integration
Numbering and call routing
Migration from legacy platforms
Identity and application integration
Configuration and change management
Ongoing operational support
Collaboration
Empower your people to work together from anywhere.
Give your people the tools to communicate and collaborate effectively, whether they're in the office, working remotely or connecting across multiple locations.
ArchiTech helps bring voice, video, messaging and meetings together into a more connected collaboration environment, integrated with the technologies and workflows your people already use.
Our focus extends beyond deploying technology. We consider user experience, integration, adoption and ongoing management to help organisations realise greater value from their collaboration investments.
Our services can include:
Video meetings and conferencing
Team collaboration and messaging
Voice and video integration
Meeting room solutions
Hybrid work enablement
Identity and application integration
User adoption and enablement
Ongoing management and support
Contact Centre
Transform how your customers connect with you.
Give customers more convenient ways to connect while empowering your people to deliver faster, more consistent and more personalised experiences.
ArchiTech helps organisations modernise their contact centre environments, bringing together communications, digital engagement, automation, analytics and integration with business systems.
From solution design and implementation through to ongoing management and optimisation, we help create customer engagement environments that can evolve with changing customer expectations.
Our services can include:
Cloud contact centre solutions
Voice and digital customer engagement
Intelligent routing and queuing
Customer self-service
Agent and supervisor solutions
CRM and business application integration
AI and automation
Analytics and reporting
Ongoing optimisation and support
Managed Service Lifecycle:
From transformation to ongoing optimisation
Assess → Design → Transition → Manage → Optimise
One partner. End to end.
From initial strategy and solution design through migration, implementation and ongoing support, ArchiTech provides a single point of accountability.
Transition at your pace.
Modernisation doesn't always need to happen at once. We can support phased migration and coexistence approaches that help organisations manage operational risk while transitioning from legacy environments.
Built around your environment.
We design solutions around your users, locations, networks, carriers, applications and existing technology investments rather than forcing a one-size-fits-all approach.
Managed beyond go-live.
Implementation is only the beginning. ArchiTech provides ongoing operational support, incident management, configuration management and technology lifecycle guidance.
Whether you're replacing an ageing phone system, moving communications to the cloud, modernising your contact centre or exploring AI-powered customer engagement, ArchiTech can help you define the right path forward.