MODERN AI-POWERED CONTACT CENTRE SOLUTIONS
The Hospital Digital Front Door
Empowering healthcare organisations to:
Enhance engagement to deliver valuable outcomes across the healthcare journey
Cater to patient channel preferences at every touch point
Perfectly blend proactive, self-serve and human interactions
Reduce operational costs, enhance service efficiency, and maximise staff resources
Streamline agent and care provider workflows to enhance productivity
Agentic AI and Automation are redefining how hospitals and clinics connect with patients, manage workflows, and deliver care. From intelligent contact-centre automation to proactive patient engagement, these technologies empower clinicians to focus on what matters most - patient outcomes - while ensuring that every interaction is timely, personalised, and efficient. By combining empathy with intelligence, AI-driven systems help healthcare providers enhance satisfaction, reduce administrative burden, and create a seamless experience across the entire patient journey.
Discover how the Digital Front Door is setting new standards in connected, personalised care...
Patient Access and Triage
Appointment and Care Coordination
Omnichannel Patient Engagement
Insights, risk,
operations management
Agent Assistance
and Quality
Intelligent virtual agents can handle symptom triage, answer common questions, and route patients to the right care team or service line, reducing wait times and call abandonment.
Screen a caller’s needs up front, surface next‑best actions to agents, and personalise interactions using context from EMR, CRM, and previous contacts.
AI agents can automate appointment booking, rescheduling, reminders, and cancellation flows across voice, chat, and SMS - 24x7x365 - freeing staff from repetitive tasks and reducing no‑shows.
Integration with provider schedules and care pathways allows the contact centre to coordinate referrals, lab visits, homecare, and follow‑ups from a unified workspace.
Support secure engagement over phone, chat, email, SMS, and mobile apps, maintaining a single patient interaction history.
Proactive outreach campaigns (e.g., preventive screenings, medication refills, care‑plan check‑ins) can be AI‑driven and tailored to patient risk, preferences, and past behavior.
Real‑time AI “copilot” functions can summarise calls, suggest responses, surface relevant knowledge articles, and auto‑populate documentation, shortening handle time and improving accuracy.
Conversational analytics and sentiment detection can flag complex or crisis calls, support real‑time supervisor coaching, and ensure adherence to compliance and scripting requirements.
AI‑powered analytics on recorded calls and messages can highlight common pain points, access issues, or social determinants problems, feeding back into service design and population‑health programs.
Predictive models can forecast volume, optimise staffing, and identify at‑risk patients (e.g., likely to miss appointments or disengage from care), enabling earlier outreach from the contact centre
Transforming seamless patient experience across the healthcare journey
Out of hours shouldn’t mean out of options
Challenge
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Digital Front Door Solution
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Optimising efficiency through digtial patient engagement
Opportunity
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Digital Front Door Solution
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Contact Centre
Built on Cisco’s Webex Contact Center and AI-driven collaboration platforms, the Digital Front Door brings together all contact touchpoints - voice, chat, web, and self-service - into a single, intelligent experience.
Responsible AI-powered contact centers in healthcare deliver substantial cost savings through automation and efficiency gains, and contribute to better clinical and operational outcomes by enabling data-driven, proactive care management.
Deliver always-on, intelligent service.
Give the power of AI to agents and supervisors.
Drive results with AI-generated insights.
Create a Connected Care Experience
Ready to modernise your patient and clinician engagement? ArchiTech can help you assess your workflows and build the right AI strategy with real-world experiences in mind.