THE DIGITAL FRONT DOOR
Improve Patient and Clinician Experiences with AI & Automation
Agentic AI and Automation are redefining how hospitals and clinics connect with patients, manage workflows, and deliver care. From intelligent contact-centre automation to proactive patient engagement, these technologies empower clinicians to focus on patient outcomes - while ensuring that every interaction is timely, personalised, and efficient. By combining empathy with intelligence, AI-driven systems help healthcare providers enhance satisfaction, reduce administrative burden, and create a seamless experience across the entire patient journey.
Proven Benefits
30%
Lower Adminstrative Burden
Deflect 30% of inbound calls - and give time back to your team.
90%
Boost Productivity and Efficiency
Cut cost-per-interaction by up to 70% with AI self-service.
60%
Improve Attendance & Reduce No-Shows
60% reduction - AI resolves 80% of simple requests instantly.
Positive Engagement Channels
90% of patients prefer digital channels for routine information.
70%
Setting the standard in connected, personalised care...
Patient Access and Triage
Appointment and Care Coordination
Omnichannel Patient Engagement
Insights, risk,
operations management
Agent Assistance
and Quality
Intelligent virtual agents can handle symptom triage, answer common questions, and route patients to the right care team or service line, reducing wait times and call abandonment.
Screen a caller’s needs up front, surface next‑best actions to agents, and personalise interactions using context from EMR, CRM, and previous contacts.
AI agents can automate appointment booking, rescheduling, reminders, and cancellation flows across voice, chat, and SMS - 24x7x365 - freeing staff from repetitive tasks and reducing no‑shows.
Integration with provider schedules and care pathways allows coordination of referrals, clinic visits, homecare, and follow‑ups from a unified workspace.
Support secure 24x7 engagement over phone/voice, chat, email, SMS, and mobile apps, maintaining a single patient interaction history.
Proactive outreach campaigns (e.g., preventive screenings, medication refills, care‑plan check‑ins) can be AI‑driven and tailored to patient risk, preferences, and past behavior.
Real‑time AI “copilot” functions can summarise calls, suggest responses, surface relevant knowledge articles, and auto‑populate documentation, shortening handle time and improving accuracy.
Conversational analytics and sentiment detection can flag complex or crisis calls, support real‑time supervisor coaching, and ensure adherence to compliance and scripting requirements.
AI‑powered analytics on recorded calls and messages can highlight common pain points, access issues, or social determinants problems, feeding back into service design and population‑health programs.
Predictive models can forecast volume, optimise staffing, and identify at‑risk patients (e.g., likely to miss appointments or disengage from care), enabling earlier outreach from the contact centre
Powered by Industry Leading Technologies
Cisco Contact Centre
Built on Cisco’s Webex Contact Center and AI-driven collaboration platforms, the Digital Front Door brings together all contact touchpoints - voice, chat, web, and self-service - into a single, intelligent experience.
Responsible AI-powered contact centers in healthcare deliver substantial cost savings through automation and efficiency gains, and contribute to better clinical and operational outcomes by enabling data-driven, proactive care management.
samwin AI·ttendant
The Intelligent Evolution of the Attendant Console. Combining real-time intelligence, flexible deployment, and intuitive design to make call handling smarter, faster, and always available.
Responsible AI-powered contact centers in healthcare deliver substantial cost savings through automation and efficiency gains, and contribute to better clinical and operational outcomes by enabling data-driven, proactive care management. With human-like understanding, the solution delivers;
Out of hours shouldn’t mean out of options
Challenge
A leading Women’s health organisation dealing with sentitive advice and recommendations on sexual health, contraception, and pregnancy options, require a solution that ensures their service is accessible at any hour - usually after hours when women can be at their most vulnerable.
Outcomes achieved with a Digital Front Door solution:
Applying an AI Agent required the ability to build trust, providing support to vulnerable callers in a seamless and sometimes anonymous way.
Optimising efficiency through digtial patient engagement
Challenge:
A large regional hospital and healthcare provider faces challenges with traditional, manual processes for appointment reminders, pre-admission steps, and post-operative follow-ups. These tasks can consume valuable clinical time and create inconsistent patient experiences.
Outcomes achieved with a Digital Front Door solution:
Validating a Health Level 7 driven automation, the DFD solution can be applied to design streamlined patient communications and reduce administrative overhead, the initiative focused on automating key patient-engagement processes using an AI-enabled contact-centre platform, without disrupting existing clinical or hospital information system workflows.
An AI and Automation-powered solution demonstrated a clear path to production while providing the evidence needed to assess cost savings, operational efficiency, and return on investment.
Ready to modernise your patient and clinician engagement? ArchiTech can help you assess your workflows and build the right AI strategy with real-world experiences in mind.